Terms & Conditions


1. General
1.a        Before placing a final order, we request that you clearly read our general terms and conditions. When placing an order, you accept the terms and conditions listed below.
1.b        Where in these terms and conditions reference is made to "working days", it means Monday to Friday. Saturday and Sunday are not considered working days.

2. Definitions
2.a        "Website" means the website or any other URL address where this site is displayed and which is owned and operated by Styropor Products; "we" or "us" means Styropor Products Nederland, "Conditions" means these conditions; "Product" means a product displayed for sale on the Website; "Product Description" means the part of the website where the information relating to the individual Product is displayed; "Price" means the price at which a product is offered for sale; at: "User" means the person who uses the website; "Personal Information" is the information that you provide to us on and or during registration and / or order; "Cookies": are small text files that our website leaves on your computer's hard drive to store information about your purchases and to identify your computer; "Receipt Confirmation Email" we will email you to confirm that your order has been received in good order, "You" means the user of this website.

3. Website Access
3.a        You can access this website according to our general terms and conditions, all orders placed must be made in accordance with these general terms and conditions. We will make every effort to ensure that website availability is uninterrupted and transmissions are error-free. However, due to the nature of the Internet, this cannot be guaranteed. We may temporarily limit or suspend access to this website for maintenance or the introduction of new products and / or services.

4. Access from outside the Netherlands
4.a        We offer our products and services worldwide. Local laws in some countries may prohibit available products or prohibit them from being sold. Buyers are responsible for compliance with these local laws.

5. Registration
5.a        You guarantee that the personal information when you register as a customer is correct and complete. If any changes arise in this, you will immediately notify us by e-mail, telephone or letter.

6. Our Agreement
6.a        When you place an order with us, we will send you an email confirming receipt of your order ("Order Acknowledgment Email"). Your order represents an offer to us to send one or more products offered by us to you. The acceptance of this will be completed when we have sent you this confirmation email, within a few minutes of your order. Check your spam mailbox if this confirmation has not been received within 15 minutes.
6.b        Only products on this order confirmation email are part of the agreement.

7. Our Contact Information
7.a        If you have any comments or questions, please contact our team by telephone or e-mail.
7.b        Styropor Products is a VAT registered company in the Netherlands: NL 857.163.139 B01, Chamber of Commerce Netherlands number: 67757332
7.c        Styropor Products includes the following registered trade names: styroporproducts.nl, styroporproducts.de, styroporproducts.eu, styroporproducts.com, styroporprodukte.eu, styroporprodukte.de, piepschuimballen.nl, piepschuimletterproducent.nl, taartdummies.nl, tortendummie.de and piepschuimdecoraties.nl.

8. Delivery policy
8.a        We strive to deliver as quickly as possible. Normally shipping will take place within a few working days.
However, we ask you to take a longer delivery time into account. If products have to be cut or there are many requests, the delivery time can be longer. However, we ship your order within 5 working days. If this does not work, we will contact you.
8.b        If there are problems with an order, you will be contacted by one of our employees.

9. Shipping costs
9.a        Orders are shipped by an international shipping company.
9.b        Shipping costs are based on the volume of your order.
9.c        Shipping costs abroad will be calculated at cost price. Place your order online at www.styroporproducts.com or one of our other websites, your shipping costs will automatically be calculated for shapes no larger than 80 x 80 x 20 cm. For ordered shapes that are larger than 80 x 80 x 20 cm, you will receive a non-binding quotation for the shipping costs.
9.d        If goods are lost or damaged during transport we will either send you replacement goods, or offer you a full refund, including shipping cost. In case of damage to your order, you must report this to us within seven days of receipt. If you notify us later, replacement or compensation for the articulated damage will lapse.
9.e        If your package is delivered to a Parcel shop [because nobody could receive the package], you must collect it on time (usually within 10 working days). If your package is not collected on time, it will be returned to us. If we have to resend your package, we will charge you shipping costs in advance.

10. Products, Product Descriptions & Prices
10.a        Although we do our best to maintain adequate stock levels, we cannot guarantee availability of stock at all times.
10.b        We pay full attention to the correct representation of the product descriptions. However, there is always the possibility that there are material errors in the description of the products or their prices as advertised in this catalog. Volume calculation and dimensions data are approximate only.
10.c        To the extent permitted by applicable law, we disclaim all warranties, whether knowingly or unknowingly, with respect to the accuracy of the information displayed on the materials in this catalog. Styropor Products cannot be held liable for any loss or damage that may arise from the use of information from the products in this catalog.

11. Payments
11.a        After the ordering process you can make your payment. You will receive the invoice with your order. No goods will be shipped until payment is received. We will contact you immediately if there are problems with the payment.
11.b        We do not accept checks and / or cash payment when collecting your order.
11.c        Refunds will be refunded to your account in consultation with you.
11.d        Special orders are produced after your payment has been credited to our bank account. If production starts earlier, the client must pay the invoice as soon as it is received. Non-compliance with the payment term gives us the right to increase this after 2 weeks by 25% with a minimum amount of € 100.00.

12. Value Added Tax (VAT)
12.a        Prices shown include VAT.
12.b        We reserve the right to make adjustments and adjust prices in the event of, for example, changes in the VAT rate. Please note that orders from outside the European EU zone are exempt from Value Added Tax (VAT). If you order from outside this zone, VAT will be deducted from your total order. This only applies to companies and not individuals! To be eligible for this, the VAT number must correspond with the company name.
12.c        Companies in the EU that provide their VAT number do not have to pay VAT.
12.d        Companies outside the EU do not have to pay VAT.
12.e        Private orders always have to pay VAT.

13. Cancellation right
13.a        You have the right to cancel your order within seven workingdays after the day on which you received the goods. Any request to cancel must be received within this period. The right to cancel expires after 5 working days. However, please note that once your order has been shipped, if canceled, your shipping costs and return costs will be in your favor. 20% of the value is also charged as handling costs.
13.b        Cancellation due to a delay in the shipment of your order is not possible.
13.c        In case of cancellation, the shipping and return costs will not be reimbursed.

14. Return Policy
14.a        Styropor Products is not responsible for breakage during transport. Goods are packed as well as possible and presented to a carrier. The risk of sending lies with the customer.
14.b        Goods can be returned if they are incorrect. Return costs are in this case paid by Styropor Products.
14.c        Delivered products can be returned within 5 working days if required with valid reasons. However, you must notify us within 5 working days. The shipping costs are not reimbursed by Styropor Products.
14.d        Orders made especially for you cannot be returned unless Styropor Products has made a clear production error.
14.e        You must take reasonable steps to ensure that all goods that are returned are undamaged in transit. If you fail to do so, or return it at our expense, we will not accept it and / or charge you the costs.
14.f        Returned products must be received by us within 14 days.

15. Privacy policy
15.a        Personal information is private and will be guarded with the highest standards of security and confidentiality. We will never make your personal information available to other companies for marketing purposes other than for personal use of Styropor Products. We only keep your personal information for processing your order and / or maintaining your account

16. Trademark Rights
16.a        When placing an order for the production of your logo, company name or other shapes, you as the client give Styropor Products permission to manufacture these. You also give us permission to use photographs of this logo or company name for publication on our website for our portfolio.
16.b        Photos will never be used for other commercial purposes.
16.c        Photos of designs made by Styropor Products received via third parties can be used for the portfolio on our website. Responsibility for any copyright infringement is disclaimed by us as the above is known to the commissioning company. The photo (s) in question will be removed immediately by us.
16.d        Any claims arising from this will always be in favor of the client. Styropor Products will never accept claims and invokes the above.

17. Cookies
17.a        The Telecommunications Act of 2012 wishes everyone who uses electronic communication networks (such as the internet) and wishes to store data (cookies) in the user's peripheral equipment, the user about this
clear and complete information and must obtain prior permission from the user for this action (s). Styropor Products does not place unwanted cookies on your peripherals. Only when you place an order will be
data stored. An exception to the cookie rules according to the Telecommunications Act applies to this action.

18. Changes to the General Terms and Conditions
18.a        We reserve the right to change or amend these terms and conditions from time to time. We therefore advise you to read these conditions carefully when ordering.

19. Complaints & Disputes
19.a        Complaints must always be submitted in writing to Styropor Products in the first instance. The General Terms and Conditions are in accordance with Dutch law. All disputes in connection with or arising from (use of) this Website and these General Terms and Conditions can be submitted to a competent court in Maastricht

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